Refund policy

Returns

Should you change your mind or find the size isn’t quite right, we are pleased to offer store credit on most pieces. Refunds are not available for change-of-mind returns. For hygiene reasons, headwear cannot be returned.

Timing
Requests for sizing and change-of-mind returns must be made within 14 days of your order being delivered. Unfortunately, we are unable to accept requests after this time.

Condition
Items must be unworn, unwashed and unaltered, with original tags attached and in original packaging.

Postage
Return postage is at the customer’s expense. We cannot accept responsibility for parcels lost in transit, so please retain your tracking information.

International Orders
The same timeframe applies to international orders. Return postage, duties and taxes are the responsibility of the customer. Please contact us before sending anything back, and we will guide you through the process.

To Begin a Return
Email us at contact@woods-point.com with your order number and return request, and we will take care of the rest.

Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your order within 14 days without giving any reason. The withdrawal period begins from the day you (or a third party you nominate) receive the last item in your order.

How to exercise your right of withdrawal

To start a return or cancellation request, log in to your customer account at https://account.woods-point.com and follow the returns and cancellations process. You can also contact us directly to notify us of your decision to withdraw.

Returning your goods

After notifying us of your withdrawal, you must return the goods within 14 days. You are responsible for the direct cost of return shipping.

Refunds (EU Customers)

Once we receive your returned goods, we will refund all payments received from you, including standard outbound delivery costs (we do not refund premium or express shipping upgrades), within 14 days. Refunds will be issued using the same payment method as your original purchase.

Exemptions

The right of withdrawal does not apply to used items or if tags are removed.